Privacy Policy

1. Introduction

This Privacy Policy applies to mama77 (referred to as "we", "us", "our", or "the Company"), operating the online gaming platform accessible at https://mama77.cam. This policy governs the collection, processing, and use of personal information provided by users (referred to as "you", "your", or "the User") when accessing our website, creating an account, or using any of our gaming services including sports betting, casino games, slots, and other entertainment products.

We are committed to ensuring that your privacy is protected in compliance with applicable data protection laws and international best practices. This policy explains what personal data we collect, why we collect it, how we use it, who we share it with, and what rights you have regarding your personal information.

2. Information We Collect

2.1 Personal Information You Provide

When you register an account with mama77, we collect the following personal information directly from you:

• Identity Information: Full legal name, date of birth, gender, and nationality as shown on your Indonesian National ID (KTP) or other government-issued identification.
• Contact Information: Email address, phone number, residential address, city of residence (e.g., Jakarta, Surabaya, Bandung, Medan).
• Account Credentials: Username, password, and security questions for account access.
• Financial Information: Bank account details (account holder name, bank name such as BCA, BRI, BNI, Mandiri, account number), e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja), payment card details for deposits and withdrawals.
• Verification Documents: Copies of KTP (Indonesian National ID), proof of address documents, selfie photos for identity verification (KYC process).
• Communication Data: Any information you provide when contacting our customer support via email, live chat, or WhatsApp, including complaint details and support ticket history.

2.2 Information We Collect Automatically

When you use mama77 services, we automatically collect certain technical and usage information:

• Device Information: IP address, device type (desktop, mobile, tablet), operating system (Windows, iOS, Android), browser type and version, screen resolution, device identifiers.
• Usage Data: Pages visited, games played, betting history, deposit and withdrawal transactions, login timestamps, session duration, click patterns, referring URLs.
• Location Data: Approximate geographic location based on IP address to ensure compliance with jurisdictional restrictions and provide localized services.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance user experience, remember preferences, and analyze platform usage. See Section 8 for detailed information on cookies.

2.3 Information from Third Parties

mama77 may receive information about you from third-party sources:

• Payment Providers: Transaction data from BCA, BRI, BNI, Mandiri, e-wallet providers (OVO, DANA, GoPay), and payment processors to verify deposits and process withdrawals.
• Identity Verification Services: Data from KYC verification partners that confirm the authenticity of your submitted documents and identity.
• Fraud Prevention Services: Information from fraud detection and prevention services to identify suspicious activity, duplicate accounts, and protect platform integrity.
• Game Providers: Gameplay data and statistics from third-party game studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt) to maintain accurate game records and resolve disputes.

3. How We Use Your Information

mama77 uses your personal information for the following purposes:

3.1 Account Management and Service Delivery

• Create and maintain your mama77 account
• Verify your identity and age (21+ requirement) through KYC processes
• Process deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other payment methods
• Enable you to place bets on sports (BRI Liga 1, EPL, La Liga, etc.) and play casino games
• Maintain accurate records of your betting history, wins, losses, and account balance
• Provide customer support and respond to your inquiries via email, live chat, or WhatsApp

3.2 Legal and Regulatory Compliance

• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Prevent underage gambling by verifying that all users are at least 21 years old
• Detect and prevent fraud, money laundering, collusion, and other illegal activities
• Cooperate with law enforcement and regulatory authorities when legally required
• Enforce our Terms & Conditions and resolve disputes

3.3 Platform Improvement and Personalization

• Analyze user behavior and preferences to improve website functionality and user experience
• Personalize content, game recommendations, and promotional offers based on your activity
• Test new features, games, and betting markets (e.g., mix parlay, slot gacor selections)
• Optimize platform performance, speed, and mobile responsiveness

3.4 Marketing and Promotional Communications

• Send promotional emails about bonuses, free spins, cashback offers, and special events (e.g., Indonesian Independence Day, Idul Fitri promotions)
• Notify you about new games, sports betting markets, and platform updates
• Provide personalized bonus offers based on your gaming preferences and deposit history
• Conduct surveys and request feedback to improve our services

You can opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting customer support. Please note that opting out does not affect transactional communications (e.g., withdrawal confirmations, KYC status updates) which are necessary for service delivery.

3.5 Responsible Gaming

• Monitor gambling behavior to identify signs of problem gambling
• Enforce deposit limits, loss limits, and self-exclusion periods you have set
• Provide reality checks and session time reminders
• Offer support and resources for players experiencing gambling-related harm

4. Data Sharing and Disclosure

mama77 does not sell your personal information to third parties. However, we may share your data with the following categories of recipients when necessary for business operations:

4.1 Service Providers and Business Partners

• Payment Processors: BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, and other financial institutions to process deposits and withdrawals.
• KYC Verification Services: Third-party identity verification providers that confirm the authenticity of your submitted documents.
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, and other studios whose games you play on mama77.
• IT and Hosting Services: Cloud storage providers, server hosting companies, and cybersecurity firms that help maintain platform security and uptime.
• Customer Support Tools: Live chat software, email service providers, and CRM systems used to manage customer inquiries.
• Analytics Services: Tools that analyze website traffic, user behavior, and platform performance to help us improve our services.

4.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement, government agencies, or courts when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, or subpoenas
• Investigate suspected fraud, money laundering, or other criminal activity
• Protect the rights, property, or safety of mama77, our users, or the public
• Enforce our Terms & Conditions or defend against legal claims

4.3 Business Transfers

In the event that mama77 undergoes a merger, acquisition, sale of assets, or other corporate restructuring, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other parties when you have explicitly consented to such sharing, for example when participating in a promotional campaign sponsored by a third party or when authorizing us to share your data for a specific purpose.

5. Data Security Measures

mama77 implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All sensitive data transmitted between your device and our servers is protected using industry-standard SSL/TLS encryption (256-bit). Payment information and passwords are encrypted both in transit and at rest.
• Access Controls: Personal data is stored on secure servers with restricted access. Only authorized mama77 personnel with a legitimate business need can access your information, and all access is logged and monitored.
• Two-Factor Authentication (2FA): We offer optional 2FA for enhanced account security. We strongly recommend enabling this feature.
• Regular Security Audits: Our systems undergo regular security assessments, vulnerability testing, and penetration testing by independent cybersecurity firms.
• Firewall Protection: Our servers are protected by enterprise-grade firewalls and intrusion detection systems to prevent unauthorized access.
• Employee Training: All mama77 staff receive regular training on data protection best practices and are bound by confidentiality agreements.
• Secure Data Centers: Your data is stored in secure, ISO-certified data centers with physical security measures including 24/7 surveillance, biometric access controls, and environmental safeguards.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data and will notify you promptly in the event of a data breach as required by applicable law.

6. Data Retention

mama77 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory requirements:

• Active Accounts: Personal information is retained for the duration your account remains active and for a reasonable period thereafter to allow for account reactivation.
• Closed Accounts: After account closure, we retain your data for a minimum of 5 years to comply with financial record-keeping obligations, anti-money laundering regulations, and to resolve any disputes or claims that may arise.
• KYC Documents: Identity verification documents (KTP copies, selfies) are retained for at least 5 years after account closure as required by KYC and AML regulations.
• Transaction Records: Betting history, deposits, withdrawals, and financial transactions are retained for 7 years to comply with Indonesian financial regulations and for tax purposes.
• Marketing Data: If you unsubscribe from marketing communications, your email address is retained on a suppression list to ensure you do not receive future marketing emails.
• Legal Obligations: If your data is subject to ongoing legal proceedings, regulatory investigations, or disputes, we will retain it until those matters are resolved, even if the standard retention period has expired.

After the retention period expires, your personal information will be securely deleted or anonymized so that it can no longer be associated with you. You may request deletion of your data at any time subject to our legal and regulatory obligations (see Section 7).

7. Your Privacy Rights

As a mama77 user, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. This includes your account details, betting history, transaction records, and communications with customer support. To request your data, contact us at [email protected]. We will provide the information in a structured, commonly used format within 30 days of your request.

7.2 Right to Rectification

If you believe any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information (email, phone, address) directly through your mama77 account settings. For changes to identity information (name, date of birth), contact customer support with supporting documentation.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data under certain circumstances. However, this right is not absolute; we may be legally required to retain your information for regulatory compliance (KYC/AML obligations typically require 5-7 years retention). If deletion is not possible, we will inform you of the legal basis for retention.

7.4 Right to Restrict Processing

You can request that we limit how we use your personal information in certain situations, such as when you contest the accuracy of your data or object to how we process it. During this period, we will store your data but not actively use it except for specific permitted purposes.

7.5 Right to Data Portability

You have the right to receive your personal data in a portable format and to transmit it to another service provider. We will provide your data in CSV or JSON format upon request.

7.6 Right to Object

You may object to the processing of your personal information for direct marketing purposes at any time. We will stop sending marketing communications immediately upon request. You may also object to processing based on legitimate interests, though we may continue processing if we have compelling legal grounds to do so.

7.7 Right to Withdraw Consent

Where we process your data based on your consent (e.g., marketing communications, optional features), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, contact us at [email protected] with your full name, mama77 username, and registered email address. We may request additional verification to confirm your identity before processing your request. We will respond within 30 days.

8. Cookies and Tracking Technologies

mama77 uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They allow our website to recognize your device and remember certain information about your preferences and actions.

8.2 Types of Cookies We Use

• Essential Cookies: Required for core website functionality including login authentication, session management, and security features. These cookies cannot be disabled.
• Functional Cookies: Remember your preferences such as language selection, preferred odds format, and display settings.
• Analytics Cookies: Help us understand how users interact with our platform, which pages are most popular, and where users encounter issues. This data is used to improve website performance and user experience.
• Marketing Cookies: Track your activity across our website to deliver personalized advertisements and promotions relevant to your interests.

8.3 Managing Cookies

Most web browsers allow you to control cookies through browser settings. You can block or delete cookies, though doing so may affect website functionality. Disabling essential cookies will prevent you from logging in and using mama77 services.

9. Third-Party Services

mama77 integrates with third-party services including payment processors (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay), game providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt), and analytics tools. These third parties have their own privacy policies governing how they handle your data. We recommend reviewing their privacy policies to understand how they use your information. mama77 is not responsible for the privacy practices of third-party services.

10. Children's Privacy

mama77 services are strictly for individuals 21 years of age or older. We do not knowingly collect personal information from anyone under 21. Our KYC verification process is designed to prevent underage access. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that data and close the account. Parents or guardians who believe a minor has accessed mama77 should contact us immediately at [email protected].

11. International Data Transfers

Your personal information may be transferred to and processed in countries outside Indonesia where our servers, service providers, or business partners are located. These countries may have data protection laws that differ from Indonesian law. When transferring data internationally, mama77 ensures appropriate safeguards are in place, including:

• Contractual agreements requiring third parties to protect your data in accordance with international data protection standards
• Use of secure, encrypted data transfer protocols
• Compliance with applicable cross-border data transfer regulations

12. Changes to This Privacy Policy

mama77 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting a prominent notice on our website homepage
• Sending an email notification to your registered email address
• Displaying a notification when you next log in to your account

The updated policy will be effective immediately upon posting unless otherwise specified. Your continued use of mama77 services after changes are posted constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how mama77 handles your personal information, please contact us: